How to report building faults

Reporting building faults in the workplace is a crucial aspect of maintaining a safe and functional work environment. Prompt identification and communication of any structural or operational issues ensure the well-being of employees and the longevity of the facility. Whether it’s a malfunctioning lift, a leaky roof, or faulty electrical systems, reporting these faults is essential to prevent accidents, injuries, and potential disruptions to daily operations.

You should be encouraged to report building faults promptly through established channels, such as a designated maintenance team, a digital reporting system, or direct communication with facility management. Creating a culture that prioritises the reporting of faults fosters a sense of responsibility and ownership among staff members. It also enables facilities management to address issues in a timely manner, preventing minor concerns from escalating into major problems.

Effective reporting systems should be user-friendly, ensuring that employees can easily document and communicate the nature of the fault, its location, and any potential hazards associated with it. Clear communication channels and a responsive maintenance team help streamline the resolution process. Regular training on identifying and reporting building faults can further empower employees to play an active role in maintaining a safe and functional workplace.

Ultimately, a proactive approach to reporting building faults contributes to a positive working environment, enhances safety, and protects the overall integrity of the workplace infrastructure. It is a collective responsibility that ensures the well-being and productivity of everyone within the organisation.

Please reach out to the CWU Capital Branch if you have concerns or additional queries; otherwise please see below a list of relevant numbers and bodies who can assist with reporting building faults.

CBRE Faults email address:

Power / Tech Faults via BT Intranet:

Ladder Fault Reporting email, (T&R Helpdesk):

Tel No. – 0800 474744 – Option 5

BEMS – Building Temperature via BT Intranet:

Near Miss

Accident Incident Reporting Group, (AIRG):

0800 671 345


0800 321 999

Stillages – Collection & Replacement: